Manager, Driver Communications
Core
Chief strategist for Grab's driver-facing narrative and information ecosystem, translating complex operational mechanisms and regulatory frameworks into clear guidance for driver-partners.
Role type
Manager, Operational Communications & Change Management
Builds
End-to-end communication plans, digital learning curricula for GrabAcademy, and a Single Source of Truth across In-App Messaging, Driver Blog, and training channels.
Domain
Ride-hailing and food delivery superapp operations in Southeast Asia
Deliverable
product features | dashboards & analysis
Required skills
Operational Communications, Change Management, Content Strategy, Team Leadership, Cross-Functional Stakeholder Management
Preferred skills
Bahasa Malaysia fluency, other local languages
Technologies
In-App Inbox, GrabAcademy, Driver Blog
Responsibilities
Architect communication plans for product launches and regulatory shifts; oversee digital learning curricula; lead a team of 4 specialists; synchronize owned and partnered channels to eliminate conflicting information; engage directly with drivers via field visits and focus groups; track driver feedback loops and support ticket trends.
Seniority
Manager, hands-on leadership
