Business Analyst - Salesforce - Business Line Solutions & Expertises - Ile de france
Core
Business Analyst supporting large enterprise clients in digital transformation and business process optimization using the Salesforce platform.
Role type
Business Analyst (Salesforce)
Builds
Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, workflows, automations)
Domain
Enterprise software / Digital transformation / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business process analysis, requirements elicitation, functional specification writing, user story creation, solution design collaboration, UAT coordination, change management
Preferred skills
Salesforce certifications (Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, Business Analyst), Agile/Scrum/SAFe certifications
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud), Agile/Scrum, SAFe
Responsibilities
Gather, analyze, and challenge client business needs; lead functional workshops and scoping sessions; write functional specifications, user stories, and requirement documents; collaborate with technical teams (Architects, Tech Leads, Developers); support functional testing and user validation; drive change management and Salesforce adoption
Seniority
Mid-Senior, hands-on IC