Assistant service clients et planification H/F/X
Core
Managing client appointments, scheduling field teams, and overseeing daily agency operations for a ventilation network maintenance company.
Role type
Operations & Customer Service Assistant
Builds
Scheduling, documentation, and billing for ventilation maintenance services
Domain
Facility maintenance / HVAC / Ventilation networks
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Appointment scheduling, database management, billing preparation, subcontractor coordination, complaint handling, administrative support, Excel proficiency
Preferred skills
Customer relationship management, organizational skills, adaptability, priority management
Responsibilities
Elaborate client appointment schedules optimizing travel routes, input validated schedules into software, prepare intervention orders and documents, prepare monthly billing, manage subcontractor reservations, follow up on non-schedulable projects, participate in monthly revenue forecasting, handle customer complaints, manage daily agency operations including phone and physical reception
Seniority
Junior to Mid-level, hands-on IC