Staff Inbound Product Manager, Employee Experience
Core
Lead the effort to build a consumer-grade user experience for ServiceNow's products, specifically the AI front door to work where employees ask, act, and accomplish in one place.
Role type
Staff Inbound Product Manager (Employee Experience)
Builds
Consumer-grade web, mobile, and conversational experiences for ServiceNow's AI front door
Domain
Enterprise SaaS / AI / Employee Experience
Deliverable
product features
Required skills
Product management (7+ years), AI integration in work processes, building consumer/employee-facing UIs, B2B SaaS experience, mobile experience, cross-functional collaboration, GTM strategy, agile product management
Preferred skills
AI-native mindset, shipped AI-powered experiences, technical depth to partner with engineering, design sensibility, presentation skills, stakeholder management
Technologies
AI-powered tools, mobile platforms, web platforms
Responsibilities
Partner with PMs across business units to understand products and champion enhancements for service experience; Work with UX design and research teams to design and validate cross-interface experiences; Craft content to evangelize the vision for consumer-grade employee experience; Contribute to the ServiceNow vision for how employees get work done across interfaces and business units
Seniority
Staff, hands-on IC with strategic influence
