Field Service Planner (m/w/d)
Core
Coordinate the deployment of qualified service technicians and provide technical consulting to ensure optimal utilization and support.
Role type
Field Service Planner
Builds
Service operations for packaging machinery in the food and pharma industries
Domain
Industrial machinery / Packaging systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Technical background in electrical engineering or mechanical engineering, SAP proficiency, MS Excel, CMMS/Field-Service-Management solutions, capacity planning concepts, planning and organizational abilities, prioritization
Preferred skills
Experience as a service technician, empathy for field service needs, additional European languages
Technologies
SAP, MS Office, SAP FSM
Responsibilities
Coordinate deployment of internal and external service technicians, ensure technicians have required qualifications for tasks, provide technical briefings and documentation, optimize technician utilization, organize internal and external training, manage visas and travel documents, support customers via hotline for fault analysis and technical questions
Seniority
Individual Contributor