Manager Proxi - Bourg-en-Bresse - H/F
Core
Manage a small team of advisory technicians to ensure operational performance and service quality for a specific geographic sector.
Role type
Team Manager (Customer Service/Technical Support)
Builds
Customer service operations and technical support for telecom subscribers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Team leadership, performance management, operational planning, data analysis, conflict resolution, project deployment
Preferred skills
Knowledge of telecommunications and new technologies
Responsibilities
Recruit and develop team members, monitor performance indicators, organize schedules and resources, ensure compliance with procedures, handle complex case escalations, report to hierarchy
Seniority
Manager, hands-on leadership
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