Medical Information Associate
Core
Support the Medical Information team by handling initial adverse event and medical information inquiries in Japanese for healthcare professionals, patients, and pharmaceutical clients.
Role type
Medical Information Associate (Pharmacovigilance)
Builds
Adverse event reports, medical information responses, and regulatory documentation for pharmaceutical partners
Domain
Life Sciences / Pharmacovigilance
Deliverable
client delivery
Required skills
Japanese (fluent), English (reading/writing), healthcare degree (chemistry, biology, biotechnology, pharmacy, nursing), call handling, adverse event documentation, regulatory compliance, time management
Preferred skills
Customer service experience, call centre experience, out-of-hours availability
Technologies
Medical Information database
Responsibilities
Provide approved responses to medical enquiries including call handling; identify, document, and report adverse events/side effects, pregnancy events, and product quality complaints; track and document enquiries in the Medical Information database; participate in out-of-hours enquiry handling; provide management updates on project status and metrics; assist in regulatory inspection preparedness and participate in PV inspections or audits
