Guest Service Associate- Front Office
Core
Manage front office operations, guest services, and team leadership at a 5-star hotel.
Role type
Front Office Manager / Senior Guest Service Associate
Builds
Guest check-in/check-out processes, room bookings, and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, conflict resolution, operational management, financial resource optimization, stakeholder liaison, Opera system proficiency
Preferred skills
5-star hotel chain experience, proactive initiative, strong networking skills
Responsibilities
Motivate and develop the reception team, resolve guest queries and complaints, maintain front office logs and shift reports, liaise with housekeeping for room status, manage banquet records, ensure quality service during check-in and check-out
Seniority
Senior, hands-on IC with leadership duties