Assistant Manager- Front Office
Core
Oversee front office operations, supervise team members, and ensure smooth hotel operations and high-level customer service in the absence of senior management.
Role type
Assistant Manager, Front Office
Builds
Front office operations and guest services for a 241-room premium hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Opera/Opera Cloud proficiency, leadership, conflict resolution, check-in/check-out processing, emergency response coordination
Preferred skills
flexibility in fast-paced environments, cross-departmental communication
Technologies
Opera Cloud, Microsoft Outlook, Microsoft Office
Responsibilities
Supervise and monitor front office team members, resolve guest complaints and challenges, coordinate emergency situations, assist with guest check-in and check-out
Seniority
Mid-level management, hands-on operational support