Welcome Ambassador
Core
Create a warm, positive, and memorable first impression for guests arriving at Fairmont Southampton by managing arrivals, providing wayfinding, and assisting with luggage.
Role type
Front-of-house guest services ambassador
Builds
Guest arrival experience and lobby flow
Domain
Luxury hospitality / Resort operations
Deliverable
product features
Required skills
Guest greeting, wayfinding, luggage handling, traffic coordination, queue management, brand representation, safety monitoring, mobility assistance
Preferred skills
Bell/Doorman experience, additional languages, hospitality coursework
Technologies
Radios, internal communication systems
Responsibilities
Greet guests and share resort history/amenities; Escort guests and provide wayfinding; Assist with luggage transport and storage; Manage front-drive traffic flow and vehicle entry/exit; Support check-in and lobby flow during peak times; Monitor guest areas for safety concerns.
Seniority
Entry-level to Junior