Director of Wellness, Retail, and Club 1927
Core
Oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership while driving strategic vision and innovation in wellness concepts for a luxury hotel.
Role type
Director of Wellness, Retail, and Club 1927
Builds
Luxury wellness experiences, retail services, and membership programs for hotel guests
Domain
Luxury hospitality / Wellness / Retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Spa operations management, retail management, fitness center management, membership program management, strategic planning, financial performance management, team leadership, guest experience design, data-driven decision making, health and safety compliance
Preferred skills
Experience in full-service luxury spa, knowledge of industry trends, familiarity with Book4Time, Opera, BirchStreet, Microsoft Office
Responsibilities
Oversee daily operations of Spa, Retail, Fitness, and Club 1927; Develop and implement strategic vision for wellness initiatives; Lead innovation in wellness concepts and experiential offerings; Collaborate with departments to embed wellness experiences; Utilize data-driven insights to exceed revenue goals; Develop long-term plans for business growth and capital investment; Coach staff and ensure service excellence; Drive departmental financial performance; Partner with Sales & Marketing on promotions and events; Maintain a safe and welcoming environment
Seniority
Director, hands-on leadership