Senior Speech Scientist / Conversational AI Analyst
Core
Senior Speech Scientist optimizing enterprise-scale Intelligent Virtual Assistants (IVAs) using Google Conversational AI to improve speech recognition, NLU, and customer outcomes in regulated financial services.
Role type
Senior IC speech scientist / conversational AI analyst
Builds
Modern AI-powered conversational interactions replacing legacy IVR systems
Domain
Financial services / Conversational AI / Speech Analytics
Deliverable
production ML models | product features
Required skills
Speech recognition analysis, NLU evaluation, ASR concepts (WER, confidence scoring), intent/entity design, test suite creation, SQL, Python/R, data visualization (Power BI/Tableau/Looker)
Preferred skills
Google Conversational AI (CCAI, Dialogflow CX), LLMs/prompt engineering/RAG, contact center platforms (Five9, Genesys, Nuance, Avaya, Amazon Connect), compliance in regulated industries
Technologies
Google Conversational AI, Python, R, SQL, Power BI, Tableau, Looker, Five9, Genesys, Nuance, Avaya, Amazon Connect
Responsibilities
Analyze production audio/transcripts to identify ASR/NLU improvements; Optimize speech recognition across accents/dialects/languages; Develop intents/entities/training phrases; Design evaluation datasets and test suites; Assess generative AI/hybrid architectures for safety/compliance; Perform root-cause analysis of conversational failures; Lead migration of legacy IVR to Google Conversational AI; Execute A/B testing and reporting on business outcomes
Seniority
Senior, hands-on IC