Billing officer
Core
Manage the invoicing process for services delivered to customers, ensuring accurate and timely billing while handling credit notes and customer disputes.
Role type
Billing officer (financial operations)
Builds
Invoices, credit notes, and replacement invoices for service customers
Domain
Security services / Financial operations
Required skills
Strong numerical aptitude, Administrative accuracy, CRM system proficiency, Microsoft Office proficiency, Invoice validation, Credit note processing, Customer data management, Dispute resolution
Preferred skills
Experience in invoicing, administration, finance support, or customer service
Technologies
CRM systems, Microsoft Office applications
Responsibilities
Validate hours, pricing, and billing information to close work orders; Generate and distribute invoices via email or post; Assess and process credit note requests; Maintain and update customer records in the CRM system; Investigate and resolve customer queries and invoicing disputes; Handle incoming customer calls regarding billing.
Seniority
Entry to Mid-level, individual contributor