Technicien administratif / conseiller clientèle H/F
Core
Administrative technician and customer advisor managing water and sanitation service contracts for 100,000 subscribers in the Rhône Saône Confluence territory.
Role type
Administrative technician / Customer service advisor
Builds
Customer service operations, billing processes, and operational efficiency for public water services
Domain
Water utility / Public services
Deliverable
client delivery
Required skills
Customer relationship management, administrative processing, billing and payment scheduling, data analysis, problem-solving, written communication, computer literacy
Preferred skills
Experience in management or administration, ability to handle urgent cases, familiarity with digital billing and direct debit promotion
Technologies
Billing systems, telemetering systems, database management tools
Responsibilities
Handle customer inquiries via phone and in person, process subscription requests and payment schedules, resolve complex complaints and calculate fee reductions, monitor intervention returns and analyze consumption anomalies, contribute to reducing unpaid bills, promote electronic billing and direct debit, verify and enrich customer data, perform quality controls on invoices
Seniority
Mid-level, hands-on IC