Team Manager Tech - Streaming
Core
Lead and develop a team of Customer Support Consultants to drive operational excellence and deliver an outstanding customer experience for a Streaming campaign.
Role type
Team Manager (Customer Support/Contact Center)
Builds
Customer support operations for streaming services
Domain
Media & Entertainment / Customer Support
Deliverable
client delivery
Required skills
People leadership, performance coaching, operational metrics analysis, workforce management, stakeholder management, change management, data-driven decision making
Preferred skills
Experience in digital-first industries (media, entertainment, technology), customer experience management, handling escalations
Responsibilities
Lead team to achieve KPIs (productivity, quality, satisfaction), provide coaching and performance reviews, manage attendance and attrition, monitor customer trends and escalate issues, prepare performance reports for leadership
Seniority
Manager, hands-on people leader
