Assistant Manager, Regional Performance Management
Core
Lead efforts to drive operational performance across countries, verticals, and regions by defining standards, planning objectives, and analyzing data to ensure targets are exceeded.
Role type
Assistant Manager, Regional Performance Management
Builds
Operational efficiency and performance outcomes for consumer, driver, and merchant partners across Southeast Asia
Domain
Ride-hailing and superapp operations in Southeast Asia
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Vendor management, contract negotiation, multi-country operations management, performance analysis, stakeholder management, project management, KPI definition, process improvement planning
Preferred skills
MBA, digital/live chat experience, back office operations experience
Technologies
Dashboards, reports, audit tools
Responsibilities
Define performance standards and indicators, plan performance objectives with analytics and country teams, track and analyze performance results, conduct regular performance reviews, identify performance gaps and improvement actions, manage stakeholder expectations and conflicts
Seniority
Mid-level manager, hands-on execution