Front Office Supervisor - Nights
Core
Ensure high-level guest service and manage front desk operations during night shifts at a 438-room hotel in Brisbane.
Role type
Front Office Supervisor (Night Shift)
Builds
Guest check-in/check-out processes, guest service experiences, hotel facility promotions
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, training and development, up-selling, time management, Opera system proficiency, Microsoft Office (Word, Outlook), First Aid certification, manual driving license
Preferred skills
Experience managing large airline crew movements, confident interpersonal communication
Responsibilities
Respond to guest requests promptly during check-in and check-out, conduct staff training programs, promote hotel facilities, maintain guest confidentiality and documentation procedures
Seniority
Individual Contributor, supervisory level