Application Support Engineer
Core
Ensure stability, availability, and performance of critical business applications in production environments.
Role type
Application Support Engineer
Builds
Production systems, incident resolution, and continuous improvement initiatives
Domain
Enterprise Application Support, Cloud Infrastructure, Observability
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Java troubleshooting, heap/thread dump analysis, OpenShift, Kubernetes, API Gateway (Axway/Apigee), RHEL Linux, Dynatrace, CI/CD (GitLab/ArgoCD/Jenkins/Nexus), Ansible, Terraform, SQL Server, PostgreSQL
Preferred skills
Jaeger, Grafana, Prometheus, ELK, ITIL processes
Technologies
Dynatrace, OpenShift, Kubernetes, Axway, Apigee, GitLab, ArgoCD, Jenkins, Nexus Sonatype, Ansible, Terraform, Jaeger, Grafana, Prometheus, ELK, Microsoft SQL Server, PostgreSQL
Responsibilities
Monitor applications and manage incidents, problems, and service requests; Coordinate issue resolution with development, infrastructure, and external teams; Execute deployments, upgrades, patches, and change activities; Support monitoring and observability initiatives; Maintain technical documentation; Participate in on-call support activities
Seniority
Mid-level, hands-on IC