Hostess
Core
Greeting and seating guests, managing reservations, and ensuring seamless dining experiences at luxury F&B outlets.
Role type
Front-of-house Hostess
Builds
Guest arrival and dining flow
Domain
Luxury hospitality / Fine dining
Deliverable
product features
Required skills
Reservation management, guest relations, table setup, complaint resolution, inventory assistance, cashiering, staff training coordination, opening preparation
Preferred skills
Computer proficiency (Excel, Word, PowerPoint), knowledge of seating plans
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Greet and seat guests, manage table reservations, handle telephone bookings, assist with table setup and displays, maintain guest database, resolve guest complaints, ensure cleanliness of hostess station, prepare operational materials, present checks and perform cashiering, control guest flow, assist in inventory counts, train waitstaff and bus staff, prepare restaurant for opening, support other outlets during peak times
Seniority
Entry-level to Junior