Order Management - Agent
Core
Manage the end-to-end flow of international freight shipments, ensuring accurate data entry, timely clearance, and delivery while maintaining strong customer and vendor relationships.
Role type
Order Management Agent
Builds
International freight shipments (Import/Export)
Domain
Logistics / Supply Chain
Deliverable
product features
Required skills
Data entry, shipment tracking, workflow management, billing management, vendor coordination, regulatory compliance, overseas communication, Microsoft Office proficiency
Preferred skills
Attention to detail, problem escalation, process improvement
Technologies
Operating systems, AJAX report, DLSOP
Responsibilities
Ensure smooth and timely freight process flow; Track and trace Order management files; Monitor shipment reports to ensure customer satisfaction; Ensure timely clearance and delivery of freight for Import shipments; Ensure documents are timely sent and arrival notice communicated for Export shipments; Manage intercompany invoice payments; Interact with customers to arrange international shipments; Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies); Meet compliance at all times to regulations; Understand department process flow and look for areas of improved efficiency.
Seniority
Entry-level to Junior