Manager, Country Vendor Management
Core
Manage country-level vendor partnerships for contact center and intake services, ensuring performance, compliance, and cost optimization.
Role type
Manager, Country Vendor Management
Builds
Contact center and intake service operations for Grab Support in the Philippines
Domain
Technology / Customer Support / Outsourcing
Deliverable
client delivery
Required skills
Vendor relationship management, contract negotiation, performance data analysis, SLA compliance management, budget and invoice reconciliation, process improvement, project governance
Preferred skills
BPO or contact center environment experience
Responsibilities
Escalate issues for BPO partners and outsourcers, review vendor performance against OKRs, manage vendor contracts and budgets, reconcile invoices, identify cost optimization opportunities, govern volume migration projects, co-shape vendor network strategy, lead business continuity planning and ticket management governance
Seniority
Manager, hands-on leadership
