Agent - Air Import Customer Service
Core
Manage end-to-end air import freight processes, ensuring timely delivery, accurate data entry, and customs documentation for international shipments.
Role type
Air Import Customer Service Agent
Builds
International air freight shipments and customs clearance documentation
Domain
Logistics / Air Freight / Customs Brokerage
Deliverable
product features
Required skills
Air import process management, Data entry, Freight tracking and tracing, Customs documentation handling, Client and vendor communication, Billing management, Regulatory compliance, Process improvement, KPI monitoring, Overseas communication
Preferred skills
Transportation documentation knowledge, MS Office proficiency
Responsibilities
Ensure smooth and timely freight process flow, Track and trace Air Import files, Ensure timely delivery of freight to customers, Ensure documents are timely sent for customs purposes, Ensure accurate and timely client and vendors billing, Interact with customers in arranging international shipments, Contribute to maintain strong relationships with vendors, Meet compliance at all times to regulations, Understand department process flow and identify efficiency improvements, Meet KPI standards
Seniority
Entry-level to Junior (1-2 years experience)