Head Butler
Core
Oversees and supervises the Butler department to ensure prompt, courteous, and personalized service for residents at a luxury hotel.
Role type
Senior management head of Butler operations
Builds
Butler service operations and resident experience
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Staff supervision, multi-cultural workforce management, operational inspection, loss prevention, security procedures, training and coaching, up-selling optimization, cross-departmental communication
Preferred skills
Opera Property Management System knowledge
Responsibilities
Manage and supervise all staff tasks, monitor butler performance, conduct routine inspections of rooms and pantries, coordinate with other operating departments, control resident supply consumption, implement security and emergency procedures, conduct team training and role plays, optimize up-selling of hotel products, ensure brand standards are upheld.
Seniority
Senior, hands-on IC with management responsibilities