Bell Attendant
Core
Greet guests, manage luggage, and handle front desk operations to ensure a smooth check-in/check-out experience.
Role type
Front Desk Attendant
Builds
Guest arrival/departure processes and luggage handling services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Luggage handling, guest communication, front desk procedures, logbook management, shift handover coordination, emergency response awareness, environmental compliance, quality management systems
Preferred skills
Knowledge of hotel facilities and in-room services, group arrival organization, overtime flexibility
Technologies
Basic PC applications
Responsibilities
Greet guests and assist with luggage during check-in and check-out, forward messages and documents to guests and relevant units, maintain order and cleanliness of the reception desk and lobby, perform periodic maintenance of luggage trolleys, attend internal communication meetings and trainings, participate in emergency response teams, implement energy saving and waste reduction measures, carry out assigned duties related to quality management and food safety systems
Seniority
Entry-level, operational IC