Customer Relations Manager
Core
Drive customer-focused strategies and operational excellence to ensure a positive, easy multichannel shopping experience for IKEA visitors in a new market.
Role type
Senior Customer Relations Manager (Market Establishment)
Builds
Local action plans, customer-focused culture, and operational processes for a new market launch.
Domain
Retail / Home Furnishing / Market Expansion
Deliverable
product features
Required skills
Strategic planning, talent management, change management, budget management, multichannel retail expertise, leadership, stakeholder influence
Preferred skills
Passion for home furnishing, knowledge of local competition, ability to align customer and business needs
Technologies
Customer relations tools, multichannel platforms
Responsibilities
Translate customer strategies into local operational actions, drive a customer-focused culture across the market, support managers in goal setting and development, influence unit management with customer insights, identify and remove operational hindrances, plan departmental resources for operational excellence, identify and develop talent for succession planning
Seniority
Senior, hands-on IC with leadership responsibilities