JUNIOR SUPPORT TECHNICIAN (FOCUS ON VaM) - VAGA AFIRMATIVA PARA MULHERES (35681)
Core
Provide 24x7 real-time monitoring and coordination for critical IT incidents, acting as a Validation Manager to verify ticket severity and approving emergency changes.
Role type
Junior Support Technician (IT Operations)
Builds
IT service operations and incident resolution workflows
Domain
IT Infrastructure / Global Services
Deliverable
client delivery
Required skills
IT Infrastructure knowledge, Advanced English, Incident management, Change management, Validation processes
Responsibilities
Monitor and coordinate critical IT calls from identification to resolution, Validate critical tickets, Escalate emergencies (Process O7), Approve emergency changes
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