Service Desk First Level Support Engineer(German)
Core
First-level support engineer acting as the single point of contact for operational business inquiries, ensuring SLA compliance and coordinating major incidents for financial clients.
Role type
First-level Service Desk Engineer
Builds
Operational support services for financial institutions
Domain
Financial Technology (FinTech) / Wealth Management
Deliverable
client delivery
Required skills
Incident triage, SLA management, user account administration, process documentation, major incident coordination
Preferred skills
Banking service experience, IT service management, escalation handling
Technologies
MS Office 365
Responsibilities
Screen and assign incoming incidents and service requests, ensure service delivery per contracts and SLAs, manage user profiles, coordinate major incidents, document operational processes, support user recertification
Seniority
Individual Contributor, Entry to Mid-level
