Intern, Support Operations, Merchants
Core
Support Grab's merchant-facing products and commercial operations by improving processes, leading small end-to-end projects, and analyzing operational metrics.
Role type
Commercial Operations Intern
Builds
Operational workflows, merchant onboarding flows, support processes, and operational readiness for new products/policies
Domain
Superapp / Fintech / Retail
Deliverable
product features
Required skills
Project management, Data analysis (SQL, Excel), Stakeholder management, Process mapping
Responsibilities
Lead small end-to-end operational projects from definition to rollout, Document and refine operational workflows and merchant onboarding flows, Partner with Account Managers and adjacent teams for operational readiness, Analyze operational metrics to identify bottlenecks and propose cost optimization, Build presentation decks for project updates and business cases