Duty Manager
Core
Oversee daily hotel operations, ensure exceptional guest service, and manage team performance to maintain high standards.
Role type
Senior operational manager (hospitality)
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
shift coordination, guest relations, team leadership, complaint resolution, cross-departmental communication, policy enforcement, quality inspection, emergency decision-making, staff training, reporting
Preferred skills
multilingual communication, local language understanding
Responsibilities
Oversee and coordinate all aspects of hotel operations during assigned shifts; Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs; Manage and motivate team members to maintain high performance standards; Handle guest complaints and concerns professionally and efficiently; Coordinate with various departments to ensure seamless communication and service delivery; Monitor and maintain cleanliness and presentation standards throughout the property; Manage check-in and check-out processes; Conduct regular inspections of public areas and guest rooms; Handle emergency situations and make critical decisions; Prepare and submit daily reports on hotel operations and guest feedback.
Seniority
Mid-level, hands-on IC