Duty Manager
Core
Oversee daily hotel operations, manage guest experience, and coordinate cross-departmental activities during assigned shifts.
Role type
Shift Duty Manager
Builds
Guest experiences and operational continuity for a beachfront hotel
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
shift management, cross-departmental coordination, guest relations, incident management, quality assurance, team coaching, operational reporting, emergency response
Preferred skills
none stated
Technologies
none stated
Responsibilities
Take overall responsibility for hotel operations during the assigned shift, handle guest complaints and service recovery, conduct regular hotel rounds to ensure standards, coordinate with department heads to resolve operational challenges, monitor emergency situations, assist in training and coaching team members, prepare and maintain shift reports
Seniority
Mid-level, hands-on operational lead