SFDC - Service Cloud Solutions Architect
Core
Lead the design and implementation of scalable Salesforce Service Cloud solutions for customer service and support operations in the medical device industry.
Role type
Senior IC Salesforce Service Cloud Solutions Architect
Builds
Enterprise CRM transformation, customer support platforms, and integrated service solutions for medical device clients
Domain
Medical device industry + Salesforce CRM architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Service Cloud architecture, Enterprise CRM transformation, Case Management, Omni-Channel Routing, Knowledge Management, Entitlements & SLAs, CTI/Telephony Integration, Experience Cloud, Apex, Lightning Web Components (LWC), Salesforce Flow, API integration patterns, Data Migration, Data Governance, ERP integration, Field Service integration, Agile delivery, DevOps processes
Preferred skills
Salesforce Certified System Architect, Salesforce Application Architect, Service Cloud Consultant, Integration Architect, Experience Cloud Consultant, Agentforce/AI-powered support, FDA-regulated environment validation, Global delivery leadership
Technologies
Salesforce Platform, Apex, LWC, Flow, Experience Cloud, Service Console, Knowledge Base, Telephony systems, ERP systems
Responsibilities
Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions; Partner with support and operations teams to define business requirements; Design integrations with ERP, telephony, and enterprise platforms; Define enterprise architecture standards and data governance strategies; Mentor developers and architects on best practices; Support release planning and DevOps processes
Seniority
Senior, hands-on IC with strategic leadership