Principal AI Platform Engineer
Core
Lead architect for customer-facing agentic AI solutions on the ServiceNow platform, designing autonomous agent systems for sales automation, CPQ, customer service, and field service.
Role type
Principal Forward Deployed Engineer (Agentic AI Solutions Architect)
Builds
Production agentic AI solutions, reusable deployment patterns, and reference architectures for CRM & Industry workflows.
Domain
Enterprise SaaS (ServiceNow), CRM, Industry Workflows, Agentic AI
Deliverable
production ML models | product features
Required skills
Agentic AI system design, LLM behavior verification, solution architecture, customer-facing delivery, technical leadership, security & reliability engineering, stakeholder management
Preferred skills
ServiceNow platform expertise, CRM & Industry domain knowledge
Technologies
ServiceNow platform, LLMs, autonomous agents
Responsibilities
Analyze customer use cases and translate them into scoped agentic AI solutions; Architect agent workflows, tool integrations, and guardrails; Deploy solutions into production and validate behavior; Define multi-engagement technical strategy and reusable patterns; Act as trusted technical advisor to customer executives; Verify quality, security, and reliability of autonomous systems; Mentor senior engineers and coach the FDE group; Feed field learnings back to product engineering.
Seniority
Principal, hands-on IC with strategic leadership
