Customer Engineer, Agent Builder
Core
End-to-end execution of AI agent builds for enterprise customers, including architecture, implementation, and production deployment.
Role type
Senior IC Customer Engineer (AI Agent Builder)
Builds
Enterprise-grade AI agents with custom agentic logic, guardrails, and system integrations
Domain
Conversational AI / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Systems design, API integration, probabilistic debugging, evaluation framework design, technical stakeholder management, root-cause analysis
Preferred skills
LLM/AI agent development, enterprise SaaS integrations, PRD writing
Technologies
APIs, data pipelines, CRMs, ticketing systems
Responsibilities
Own end-to-end architecture and execution of AI agent builds; Design and engineer core agentic logic; Engineer and validate layered guardrails; Architect, build, and test integrations with customer systems; Diagnose and resolve probabilistic and technical failures; Design evaluation and regression-testing frameworks
Seniority
Senior, hands-on IC
