Staff Inbound Product Manager, AI Specialists and Voice AI
Core
Own an AI-Native product end-to-end for autonomous agents and voice AI, defining quality bars, embedding with enterprise customers to solve real IT problems, and generalizing solutions across thousands of clients.
Role type
Staff Inbound Product Manager (AI/LLM Agents)
Builds
Autonomous L1 specialists, Voice AI agents, and Employee Insights systems for enterprise IT service desks.
Domain
Enterprise IT Service Management (ITSM) and Generative AI
Deliverable
production ML models | product features
Required skills
End-to-end AI product ownership, LLM deployment in production, enterprise-grade AI quality assurance, data analysis and metric instrumentation, strategic problem framing, cross-functional leadership
Preferred skills
Agent evaluation (offline-to-production gap), forward-deployed/embedded delivery, IT service management operations, voice agent latency optimization, zero-to-one product building, AI-native working habits
Technologies
LLMs, AI Agents, ServiceNow platform, evaluation harnesses, judge prompts
Responsibilities
Define launch criteria and quality metrics for autonomous agents; embed with customers to debug agent execution logs in real environments; coach other product managers on AI-native workflows; write strategy, specs, and analysis; own outcome metrics and roadmap decisions.
Seniority
Staff, hands-on IC with mentorship