Senior Staff Inbound Product Manager
Core
Own the roadmap and vision for conversational AI features, integrating customer feedback to drive product improvements and support enterprise growth to $10B+ revenue.
Role type
Senior Staff Inbound Product Manager (Conversational AI)
Builds
Enterprise AI products including virtual agents, search, and AI agent solutions for Fortune 500 clients.
Domain
Enterprise Software / Generative AI / Conversational AI
Deliverable
production ML models | product features
Required skills
Conversational AI strategy, Generative AI and agentic systems, Retrieval and knowledge base management, Prompt and context engineering, Conversational orchestration, Enterprise customer support, Product roadmap definition, AI evaluation dataset design, Comparative AI evaluation, Product requirements documentation (PRDs), Stakeholder consensus building.
Preferred skills
Experience with ServiceNow or similar Virtual Agent platforms, Design tools (Figma, Miro), Product-planning systems.
Technologies
ServiceNow, Virtual Agents, Search, AI Agents, Figma, Miro.
Responsibilities
Define testing, telemetry, quality, and performance requirements for AI features; Support strategic customers through pilots, go-lives, and escalations; Coordinate dependencies across multiple teams; Create PRDs, epics, stories, and success metrics.
Seniority
Senior Staff, hands-on IC with leadership responsibilities.