SA&I Customer Success Team Manager
Core
Leading a team to deliver ad hoc consumer research projects, selecting tools, and presenting results to clients to drive satisfaction and renewals.
Role type
Senior IC team manager (consumer research)
Builds
Ad hoc quantitative consumer research projects
Domain
Consumer intelligence / Market research
Deliverable
client delivery
Required skills
Team management, quantitative consumer research, client advisory, research tool selection, project execution
Preferred skills
Thought leadership
Technologies
Research tools
Responsibilities
Leading the team to foster a positive atmosphere and deliver financial performance; Selecting appropriate research tools to address client business questions; Collaborating with operations on project execution; Preparing and presenting results to clients; Acting as a thought leader for clients and the area of expertise.
Seniority
Senior, hands-on IC
