Senior Quality Manager (d/m/w)
Core
Operative support of the Quality & Claims Management team, handling complex escalated claims, coordinating cost estimates with partner workshops, and serving as the contact for legal department inquiries regarding claims.
Role type
Senior Quality Manager (IC)
Builds
Operational claims management processes and reports for the Autohero online used car platform.
Domain
Automotive retail / Online used car sales
Deliverable
dashboards & analysis
Required skills
Vehicle diagnostics, repair process knowledge, cost estimate plausibility, process optimization, KPI analysis, technical and procedural support
Preferred skills
Coaching colleagues, Google Workspace proficiency
Responsibilities
Support team leadership in daily operations, handle complex or escalated claims, coordinate cost estimates with partner workshops, act as contact for legal department on claims, contribute to process optimization and standard compliance, create operational reports for leadership, support team with technical and procedural issues
Seniority
Senior, hands-on IC