Trilingual Veterinary Claims Specialist – English, French & German
Core
Assess pet insurance claims by reviewing medical records, clinical notes, and invoices to determine eligibility and outcomes for pet owners and veterinary partners.
Role type
Claims adjudication specialist (pet insurance)
Builds
Pet insurance claim decisions and appeals process
Domain
Pet insurance / Veterinary services
Deliverable
client delivery
Required skills
Veterinary medical knowledge, claims adjudication, policy interpretation, multi-language communication (English, German, French), analytical thinking, customer empathy
Preferred skills
Direct client experience in veterinary settings, experience with medical records review, insurance operations
Technologies
Microsoft Office, internal claims systems
Responsibilities
Review veterinary medical records and invoices to evaluate claim eligibility; Apply policy guidelines consistently; Conduct secondary claim reviews for appeals; Investigate complex scenarios by gathering and validating medical information; Communicate claim decisions and status updates to pet owners and vets; Maintain accurate records in internal systems
Seniority
Mid-level, individual contributor