Hotel Operations Manager
Core
Oversee day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, and Housekeeping to ensure standards are maintained.
Role type
Hotel Operations Manager
Builds
Operational efficiency and service excellence for Mercure Alice Springs Resort
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Budget management, team leadership, regulatory compliance, problem-solving under pressure, financial management, operational strategy
Preferred skills
Revenue growth strategies, cost control, stakeholder collaboration, adaptability to change
Technologies
Opera / Opera Cloud, Microsoft Outlook, Microsoft Office
Responsibilities
Oversee front office, reservations, night audit, and housekeeping operations; lead and mentor the front office team; collaborate with the General Manager on revenue and cost strategies; monitor budgets and operational expenses; ensure compliance with policies and regulations; deliver exceptional customer experiences.
Seniority
Mid-level, hands-on IC