Customer Service Representative
Core
Manage customer accounts, order processing, invoicing, inventory control, and logistics operations for the Operations Department.
Role type
Operations Customer Service Representative
Builds
Order fulfillment, invoicing, and logistics coordination for construction formwork solutions
Domain
Construction / Logistics / Operations
Deliverable
product features
Required skills
Order processing, inventory management, billing and invoicing, logistics coordination, data analysis, Microsoft Excel, problem-solving
Preferred skills
Bachelor's in Business or Logistics, 2-5 years in administration/operations/logistics, inventory control experience, procurement planning
Technologies
Microsoft Office, advanced Excel
Responsibilities
Manage customer accounts and the full order process from entry to delivery; Handle customer calls and resolve fulfillment issues; Process pricing, billing, and credit requests; Monitor and resolve discrepancies in the order processing system; Manage back orders and coordinate with logistics for procurement and equipment transfers; Support additional logistics and operations tasks.
Seniority
Mid-level, hands-on IC
