Christmas at the Princess | Concierge & Admin Customer Service (Seasonal)
Core
Seasonal event concierge and admin specialist managing communications, guest inquiries, and ticketing for the 'Christmas at the Princess' event.
Role type
Seasonal Event Concierge & Admin
Builds
Guest experience and event operations for the Christmas at the Princess event
Domain
Hospitality / Event Management
Deliverable
client delivery
Required skills
Phone customer service, email communication, voicemail management, guest assistance, ticketing support, computer proficiency (Excel, Word, Outlook)
Preferred skills
Ticketing platform experience
Responsibilities
Monitor event phone line and manage voicemails, respond to guest emails and inquiries, greet and assist guests with event information, handle ticketing inquiries and issues, direct calls to appropriate departments, send daily internal communications regarding event updates
Seniority
Seasonal, entry-level to individual contributor
