Senior Engineering Manager
Core
Lead engineering teams building AI-native, agentic-first IT Operations Management (ITOM) products on the ServiceNow Platform to help customers modernize service delivery and improve reliability.
Role type
Senior Engineering Manager (AI/ITOM)
Builds
Scalable, AI-powered enterprise software products for IT operations
Domain
Enterprise IT Operations Management (ITOM) and Agentic AI
Deliverable
production ML models | product features
Required skills
People leadership, technical strategy, architectural judgment, system design for scale, distributed systems, data-intensive product operations, Java or Golang, mentoring senior engineers, translating product strategy to engineering plans
Preferred skills
Enterprise ITOM experience, Agentic AI expertise, Harness engineering
Technologies
ServiceNow Platform, Java, Golang, AI/ML frameworks, distributed systems
Responsibilities
Own technical strategy and delivery; set architectural direction and quality standards; hire, coach, and develop engineering teams; identify and address value realization gaps; diagnose root causes and direct improvements; establish architecture patterns and engineering standards; collaborate cross-functionally with Product, Design, Security, Sales, and Customer Success
Seniority
Senior, hands-on IC with management responsibilities