Outreach and Engagement Specialist (100207)
Core
Greet clients, assess job seeker needs, and direct them to appropriate career center services and social service referrals.
Role type
Entry-level career center operations specialist
Builds
Customer service interactions and resource utilization at integrated career centers
Domain
Workforce development / Career services
Deliverable
client delivery
Required skills
Customer service, social service referrals, documentation verification, statistical reporting, outreach, meeting facilitation
Preferred skills
Experience in social services, working with diverse populations
Technologies
Job search websites
Responsibilities
Greet clients and determine needs, provide social service referrals, assist in resource rooms, collect and verify documentation, conduct exit interviews, generate statistical reports, conduct staff meetings, conduct outreach to increase center traffic