Royal Service Agent - Telephone Operator
Core
Handle guest requests, coordinate internal operations, and manage communications for a luxury hotel.
Role type
Frontline service agent (telephone operator)
Builds
Guest service resolutions and operational dispatches
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
telephone operation, guest services, emergency procedures, PMS usage, message transcription, system maintenance
Preferred skills
Opera PMS knowledge, secondary language fluency
Technologies
PMS, telephone system, Royal Service software, fax, Table Management System, Microsoft Windows
Responsibilities
Answer and process external/internal calls and emails; dispatch service requests to departments; log and deliver wake-up calls; manage lost & found items; record restaurant reservations; maintain switchboard equipment; serve as liaison for guest information.
Seniority
Individual Contributor