Duty Manager
Core
Oversee front office operations, guest welfare, and reception/concierge services to ensure smooth hotel functioning.
Role type
Front Office Duty Manager
Builds
Guest check-in/check-out processes, room assignments, and front office service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, operational management, team leadership, complaint resolution, SOP adherence, record keeping, multi-tasking
Preferred skills
Local language understanding, MS Office proficiency
Responsibilities
Liaise with departments for coordinated work, ensure cleanliness of front office areas, interact with guests to understand requirements, handle guest inquiries and complaints, conduct team briefings, manage V.V.I.P room inspections, ensure timely mail and newspaper delivery
Seniority
Mid-level, hands-on IC
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