Coordonnateur(trice) des services à domicile
Core
Manage home care service schedules, handle high-volume calls, and coordinate support for clients and staff in home care settings.
Role type
Senior home care service coordinator
Builds
Home care service delivery for seniors and adults with disabilities
Domain
Healthcare / Home care
Deliverable
client delivery
Required skills
scheduling, high-volume call handling, client relationship management, coaching, training, conflict resolution, prioritization, decision-making, process improvement, resource allocation
Preferred skills
healthcare environment experience, knowledge of Quebec geography
Technologies
Microsoft Office, Teams
Responsibilities
Manage staff schedules, respond to high-volume priority calls, apply protocols and follow up with clients, build trust with clients and families, support and coach staff, prioritize and make rapid decisions, improve operational processes
Seniority
Mid-level, hands-on coordinator