OS&D/ Office Administrator
Core
Tracking freight, managing delivery exceptions, and resolving customer issues for a transportation network.
Role type
Operations & Dispatch Administrator
Builds
On-time delivery and faster transit times for clients in various industries
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
freight tracking, exception reporting, data entry, customer service, communication, prioritization, multitasking, dangerous goods knowledge
Preferred skills
forklift operation
Responsibilities
tracing freight and locating missing shipments, generating exception reports for dropped trailers and interline partners, verifying damages or shortages with customers, obtaining return or reroute authorizations, answering customer inquiries via phone and email, performing camera checks for missing freight
Seniority
Entry-level, individual contributor