Network & Telecommunications Technician (2nd Line Support)
Core
Provide 2nd line technical support for network and telecommunications services, troubleshooting incidents and managing support tickets within an Inetum project environment.
Role type
2nd line network & telecommunications technician
Builds
Network infrastructure stability and service continuity for clients
Domain
IT Services / Telecommunications
Deliverable
client delivery
Required skills
Cisco CCNA certification or equivalent, Routing and Switching, Wireless technologies, IP networking, Cisco/Huawei solutions, incident diagnosis and resolution, ticket management
Preferred skills
Technical education in Networks/Telecommunications/IT, experience in 2nd line support, service monitoring
Technologies
Cisco, Huawei, IP networking, Routing, Switching, Wireless
Responsibilities
Investigate and resolve network infrastructure incidents, manage support tickets per service levels, collaborate with specialist teams, contribute to service monitoring and continuous improvement
Seniority
Mid-level, hands-on IC
