Donor Advocate
Core
Support high-volume inbound calls and chat interactions for donors, managing difficult conversations and resolving technical issues while navigating multiple systems.
Role type
Customer support specialist (donor services)
Builds
Customer support interactions for blood donation services
Domain
Healthcare support / Customer service
Deliverable
client delivery
Required skills
verbal and written communication, empathy, critical thinking, multi-tasking, systematic problem solving, CRM navigation, troubleshooting, typing (35+ wpm), Microsoft Office proficiency
Preferred skills
customer service experience, knowledge of blood donation processes
Responsibilities
handle inbound calls and chat, de-escalate difficult conversations, resolve technical issues, manage time and prioritize tasks, navigate CRM and multiple applications simultaneously
Seniority
Individual Contributor, entry to mid-level