Senior Technical Support Engineer
Core
Provide advanced technical support for water treatment systems, including on-site diagnostics, installation validation, and performance troubleshooting for customers and partners.
Role type
Senior Technical Support Engineer (Water Treatment Systems)
Builds
Operational stability and performance of water treatment systems and partner networks
Domain
Environmental services / Water treatment / Industrial engineering
Deliverable
physical/clinical work
Required skills
Water treatment systems expertise, mechanical and control systems knowledge, fault diagnosis with multimeters/oscilloscopes, analytical problem-solving, technical documentation, customer interaction management, IT proficiency
Preferred skills
Technical support or service engineer experience, mechanical or chemical engineering background, training delivery capability, multilingualism
Responsibilities
Travel to customer sites to diagnose and resolve complex issues, support large-scale installations and validation, contribute to beta testing, develop technical documentation, participate in product risk assessments, deliver technical training, manage warranty claims
Seniority
Senior, hands-on IC
